Sunday, April 01, 2007

No Service, No Sale

As many of you know, The Boy began wearing glasses a few years ago. While his vision isn't that bad - he only really needs them to drive, etc. - he has come to rely on them quite a bit. So after accidentally throwing away his glasses [we think! still haven't found them at any rate!] he spent several days squinting his way around the city, walking into posts at train stations, etc.

So, late last week he had had enough. He made an appointment with an optometrist and asked me if I would meet him later to pick out frames.

Since we moved here, The Fashion Mister and The Chef have been gently trying to resculpt The Boy into a fashionable New Yorker, providing commentary on everything from his shoes, jeans, shirts, underwear and hair. Eyewear was not missed by their discerning gaze.

So The Boy was a little nervous about choosing his new face. He needed an objective third party.

I met him at his office early Thursday evening and we walked over to the store where he had gotten his eye exam. We looked around for a few minutes. I didn't really see anything I liked, but it was hard to tell. See, in New York, they don't have all the frames sitting out where you can just pick them up and try them on at your leisure. They were all in cases and required a salesperson to bring out each pair to show you.

Problem was, the sales person really wasn't interested (or able) to help us. She had another customer. We hung out for about 15 minutes. She finally came over and pulled out only the few frames we asked for. She didn't make suggestions or try to be helpful in any way, and eventually wondered off again, so we did too.

We found a place down the street that had a very helpful sales lady, but even though we found a pair or two that The Boy didn't hate, he got cold feet at the end so we left.

We saw another store right near the Path station - the door was open wide, so we walked in. Their selection looked cool and groovy, and I thought this might be the spot for us. That is, until the salesperson behind the counter coolly told us that they were closing in three minutes, so basically, to hurry it up. He brought out a couple of frames, then wondered off. Another sales person came up and said, "Look, I'll show you just one more pair. We're closing and I want to go home."

Needless to say, we didn't need that attitude! I couldn't believe it. I know New York rents have to be high. And it's not like glasses are a high volume business. One more sale that night could have made their evening.

Instead, we took our business to Hoboken on Saturday to a store called myoptics that was recommended by both The Fashion Mister and The Chef. They had a great selection, fairly helpful service - providing both recommendations and funny commentary. The Boy ended up buying two really great pairs of glasses - just in case he throws one away again!

1 comment:

Malana said...

Great work.